Return & Exchange Policy

Return & Refund Policy - Key Points

1. Return Timeframes

• Damaged, Incomplete, or Incorrect Products: If a product is physically damaged, incomplete, or incorrect at the time of delivery, a return request must be submitted within 3 working days from the delivery date.
• Defective Products or Wrong Size: If the product is defective or the delivered size is incorrect, the customer must submit a return request within 7 working days from the delivery date.
• Change of Mind: Change-of-mind returns are accepted within 7 days of delivery only for selected products/categories, as determined by Buy2Enjoy. Return shipping charges for change-of-mind requests shall be borne by the customer.

2. Electronics & Warranty

• For electronic appliances and mobile phones, issues arising after usage or after the return period has expired shall be handled under the applicable brand or seller warranty, if available.
• Buy2Enjoy does not accept returns for electronics beyond the stated return window unless the product qualifies under warranty terms.

3. Category-Based Returns

• For selected categories, Buy2Enjoy allows change-of-mind returns.
• Please refer to Buy2Enjoy Customer Care on the site for detailed eligibility and conditions.

4. Inspection & Approval

• All returned items are subject to inspection by the Buy2Enjoy Inspection Team.
• Buy2Enjoy reserves the right to accept or reject any return request based on inspection results and compliance with this policy.

Valid Reasons for Return

• The delivered product is damaged (physically broken or destroyed) or defective (e.g., does not power on).
• The delivered product is incomplete, missing parts, accessories, or components.
• The delivered product is incorrect, including wrong product, size, color, expired item, or counterfeit item.
• The delivered product does not match the product description or images displayed on the site.
• The delivered product does not fit (size issue), subject to category eligibility.

Conditions for Returns

• The product must be unused, unworn, unwashed, and free from damage or alteration. For fashion items, trying the product to check fit is allowed and will still be considered unworn.
• The product must be returned with all original components, including tags, manuals, warranty cards, freebies, accessories, and the original invoice.
• The product must be returned in its original, undamaged manufacturer packaging/box. If delivered in Buy2Enjoy packaging, the same packaging must be returned. Do not place tape, labels, or stickers directly on the manufacturer box.

Important Notes

• Please clearly mention the Order Number and Return Tracking Number on the return package to avoid delays or rejection.
• If the returned item does not meet the above conditions, Buy2Enjoy reserves the right to reject the return or refund request.
• If a return request is rejected, the item will be re-delivered to the customer within 4-6 working days.
• After three (3) failed delivery attempts, the item may be disposed of, and no refund will be issued.